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Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears) after which the apple logo should appear - you won't lose any content, it's the ipad equivalent of a reboot. Holding down the home and sleep buttons...

  Installing Google Drive File Stream for Mac From a Finder window, delete the old Google Drive folder from your computer. (The folder should be listed under “Devices”.) If you haven’t already done so, log in to your Georgetown Google Apps account. From ...

Uninstall Google Chrome Trash everything in ~/Library/Application Support/Google/Chrome Reinstall google Chrome fom Filewave

Go to vpn.iss.k12.nc.us when you are off of our network, it will not work on the ISS Network. Click on the download option for your computer.  Once it downloads in the bottom left of your screen, click on the installer and allow it to run.  Click Next thr...

Occasionally Windows will lose connection to the domain controller. Log in to the local administrator account Open "Windows Explorer" Right click on "This PC" and select properties Under "Computer name, domain, and workgroup settings" click "Change setti...

Required Use Policy (Staff) Iredell-Statesville Schools resources are provided for school-related purposes only. Acceptable uses of such technological resources are limited to responsible, efficient and legal activities that support learning and teaching. Use...

This is a living document. For up to date information please click here. As a first step, contact the I-SS Help Desk at isshelpdesk@iss.k12.nc.us or via phone at (704) 761-8501 to determine if the issue can be fixed or it will require a work order. If ...

Please click here for instructions on how to mirror your Macbook on a projector.

ALL Technology Requests must come through our work order system so they can be tracked. Please do not send an email requesting assistance with your computer or SmartBoards as we do have a working process in place. Here are the directions on how to submit a wo...

Here you will find instructions for using Apple Apps and other resources helpful when using your MacBook.  Please click here.

Step by step instructions can be found by clicking here.

Check the Mute switch Please check your iPad and make sure that you have not switched on the mute button by accident. Typically, when you share your iPad you will want to check this setting. If you have tried fiddling with the button and still do not hear ...

Transfer file ownership You’re the owner by default for files that you create in Docs, Sheets, and Slides, or upload into Drive. But, you can transfer ownership of your Google files (Docs, Sheets, and Slides) and folders to anyone you'd like, as long as that ...

Performing an SMC Reset on a MacBook. Shutdown your Mac Laptop On your built-in keyboard, press and hold the shift, control, option, and power keys for 10 seconds. Release all keys then press the power button to turn on your Mac.  

Please click here to see the latest Acceptable Use Policies.

Request to Block or Unblock Website                                                                                                                              Please put in a workorder at iss.sherpadesk.com to unblock a site

This is a partial list. For a full list, see click here.To navigate windows and tabs in Chrome: Action Shortcut Open a new window ⌘+N Open a new tab ⌘+T Open a new window in Incognito mode (enhanced privacy) ⌘+Shift+N Reopen the ...

Go to calendar.google.com In the My calendars list on the left side of the page, click the down-arrow button next to the calendar you want to share, then select Share this calendar. Enter the email address of the person you want to share your calen...

Your SMART Board interactive whiteboard has a high-power USB 2.0 high-speed peripheral interface that runs at speeds of up to 12 Mbps.  The unit works with USB 2.0- and USB 1.1-compliant interfaces. Your interactive whiteboard’s main USB connection is a capti...

Press and hold the two large pen tray buttons at the same time. OR Press the Help button on the pen tray, and then select Orient/Align the SMART Product. The orientation screen opens. 2. Pick up a pen from the pen tray.3. Beginning at the upper-left corn...