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iPads
Here are knowledge base articles on how to fix your iPad.
Mac Laptops
Tips and troubleshooting for Apple Macbook Air
PCs
Printers & Copiers & Fax
Printers & Copier Issues
Policies and Procedures
Index of Iredell-Statesville Schools Digital Teaching and Learning Policies
SMART Boards
Canvas
Canvas is Iredell-Statesville Schools' learning management system (LMS) that brings K-12 classroom tools together.
Staff Resources
Chromebooks
Avaya Phones
Hardware
Software
Mac Hardware
Windows Software
PC Hardware
Drive
Gmail
Chrome
How to Add A Copier to MacBook
Here is a link to instructions on how to add a copier to your macbook.
Forms
Procedures
Mac How To's
Copier Scan Settings
Settings for Toshiba copiers to scan to email.
Troubleshooting Older Smart Boards
These Smart Boards are used with Projectors.
Troubleshooting New SMART Boards
These SMART Boards look like the modern flatscreen TV, and you don't need a projector for them.
Canvas Tutorials
This Book provides videos and screen captures for how to use and leverage Canvas for student learning.
Canvas Support
iPad How To's
PC How To's
Apple Certified Teacher Program
Reporting Lost/Stolen/Seized Devices
Google Forms
Information Regarding How to Build Google forms, Build Quizzes with Google Forms
Google Docs
Information on How to Use Google Docs
Google Sheets
Google Slides
Canvas Log-in
Shows the log-in process for I-SS staff, parents, and students
How to Backup Files on a Windows Computer
How to Backup Files on a Macbook
Ways to Transfer Google Drive Files
Lightspeed Alert Admin
Restart a Frozen iPad
Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears) after which the apple logo should appear - you won't lose any content, it's the ipad equivalent of a reboot. Holding down the home and sleep buttons...
Filestream
Installing Google Drive File Stream for Mac From a Finder window, delete the old Google Drive folder from your computer. (The folder should be listed under “Devices”.) If you haven’t already done so, log in to your Georgetown Google Apps account. From ...
How to Fix Chrome Crashing on Macbooks
Uninstall Google Chrome Trash everything in ~/Library/Application Support/Google/Chrome Reinstall google Chrome fom Filewave
VPN Installation
Go to vpn.iss.k12.nc.us when you are off of our network, it will not work on the ISS Network. Click on the download option for your computer. Once it downloads in the bottom left of your screen, click on the installer and allow it to run. Click Next thr...
Required Use Policy
Required Use Policy (Staff) Iredell-Statesville Schools resources are provided for school-related purposes only. Acceptable uses of such technological resources are limited to responsible, efficient and legal activities that support learning and teaching. Use...
Connect Your Macbook to a Projector
Please click here for instructions on how to mirror your Macbook on a projector.
Macbook Resource Page
Here you will find instructions for using Apple Apps and other resources helpful when using your MacBook. Please click here.
Sound is not working on iPad
Check the Mute switch Please check your iPad and make sure that you have not switched on the mute button by accident. Typically, when you share your iPad you will want to check this setting. If you have tried fiddling with the button and still do not hear ...
Transfer Ownership in Google Drive
Transfer file ownership You’re the owner by default for files that you create in Docs, Sheets, and Slides, or upload into Drive. But, you can transfer ownership of your Google files (Docs, Sheets, and Slides) and folders to anyone you'd like, as long as that ...
Acceptable Use Policy (AUP)
Please click here to see the latest Acceptable Use Policies.
Google Chrome Keyboard Shortcuts
This is a partial list. For a full list, see click here.To navigate windows and tabs in Chrome: Action Shortcut Open a new window ⌘+N Open a new tab ⌘+T Open a new window in Incognito mode (enhanced privacy) ⌘+Shift+N Reopen the ...
How to Share Google Calendar
Go to calendar.google.com In the My calendars list on the left side of the page, click the down-arrow button next to the calendar you want to share, then select Share this calendar. Enter the email address of the person you want to share your calen...
Touch Panel or Pens not working on SMART Board
Your SMART Board interactive whiteboard has a high-power USB 2.0 high-speed peripheral interface that runs at speeds of up to 12 Mbps. The unit works with USB 2.0- and USB 1.1-compliant interfaces. Your interactive whiteboard’s main USB connection is a capti...
How to Calibrate Your SMART Board
Press and hold the two large pen tray buttons at the same time. OR Press the Help button on the pen tray, and then select Orient/Align the SMART Product. The orientation screen opens. 2. Pick up a pen from the pen tray.3. Beginning at the upper-left corn...
Indicator Lights Explained
Issue Solutions The interactive whiteboard’s indicator light isn’t lit. Connect the cable to a different USB receptacle on the computer. Reset the controller by pressing the blue button on the side. The controller is loc...
Using the Buttons
The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons. No. Name SMART Board MX procedure 1 Power Press to wake the display. Press to again enter Sleep mode. 2 ...
How to Use the Pens and Eraser
To write or draw in digital ink Pick up one of the display’s pens. Use the pen to write or draw in digital ink. To erase digital ink Move your fist or palm over the digital ink you want to erase.
Writing / Drawing on A Screenshot or Video
If you write or draw over a playing video, the audio will be muted but the video will continue to play. Screenshots are enabled when you install third-party apps on the display. You can disable or enable screenshots by creating a remote executi...
Using Screenshots on a SMART Board
Screenshots are saved to the Files Library. Screenshots saved in the Files Library can be exported as PDFs to a USB drive. See Exporting files to a USB drive as a PDF. Tool Icon Description Back Closes the screensh...
Screen Share Issues
In some instances, restarting the Screen Share app and its discovery services resolves issues with the app. Tap Settings. Scroll to Application Settings > Screen Share. Tap Reset. Issue Solutions General t...