230 total results found
Here are knowledge base articles on how to fix your iPad.
Tips and troubleshooting for Apple Macbook Air
Printers & Copiers & Fax
Printers & Copier Issues
Policies and Procedures
Index of Iredell-Statesville Schools Digital Teaching and Learning Policies
Canvas is Iredell-Statesville Schools' learning management system (LMS) that brings K-12 classroom tools together.
How to Add A Copier to MacBook
Here is a link to instructions on how to add a copier to your macbook.
Mac How To's
Copier Scan Settings
Settings for Toshiba copiers to scan to email.
Troubleshooting Older Smart Boards
These Smart Boards are used with Projectors.
Troubleshooting New SMART Boards
These SMART Boards look like the modern flatscreen TV, and you don't need a projector for them.
This Book provides videos and screen captures for how to use and leverage Canvas for student learning.
iPad How To's
PC How To's
Collections and Deployment
Processes and Procedures for 1:1 device collections and deployment
Reporting Lost/Stolen/Seized Devices
Information Regarding How to Build Google forms, Build Quizzes with Google Forms
Information on How to Use Google Docs
Elementary Apps for iPad
Shows the log-in process for I-SS staff, parents, and students
How to Backup Files on a Windows Computer
How to Backup Files on a Macbook
Ways to Transfer Google Drive Files
Migrating files from one server to another
Moving data from one SQL Database to another
Server Upgrade Notes
Lightspeed Alert Admin
Creating and Migrating Domain Controllers
Restart a Frozen iPad
Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears) after which the apple logo should appear - you won't lose any content, it's the ipad equivalent of a reboot. Holding down the home and sleep buttons...
Installing Google Drive File Stream for Mac From a Finder window, delete the old Google Drive folder from your computer. (The folder should be listed under “Devices”.) If you haven’t already done so, log in to your Georgetown Google Apps account. From ...
How to Fix Chrome Crashing on Macbooks
Uninstall Google Chrome Trash everything in ~/Library/Application Support/Google/Chrome Reinstall google Chrome fom Filewave
Go to vpn.iss.k12.nc.us when you are off of our network, it will not work on the ISS Network. Click on the download option for your computer. Once it downloads in the bottom left of your screen, click on the installer and allow it to run. Click Next thr...
Trust Relationship Failed
Occasionally Windows will lose connection to the domain controller. Log in to the local administrator account Open "Windows Explorer" Right click on "This PC" and select properties Under "Computer name, domain, and workgroup settings" click "Change setti...
How to Add a Copier to a MacBook
Go to Filewave and Install the driver you need Click on the Apple in the top left hand corner of the screen Choose System Preferences Choose Printers & Scanners Click on the + button ...
Required Use Policy
Required Use Policy (Staff) Iredell-Statesville Schools resources are provided for school-related purposes only. Acceptable uses of such technological resources are limited to responsible, efficient and legal activities that support learning and teaching. Use...
COVID-19 Device Repair and Pickup Process
This is a living document. For up to date information please click here. As a first step, contact the I-SS Help Desk at email@example.com or via phone at (704) 761-8501 to determine if the issue can be fixed or it will require a work order. If ...
Connect Your Macbook to a Projector
Please click here for instructions on how to mirror your Macbook on a projector.
How to Submit a Workorder
ALL Technology Requests must come through our work order system so they can be tracked. Please do not send an email requesting assistance with your computer or SmartBoards as we do have a working process in place. Here are the directions on how to submit a wo...
Macbook Resource Page
Here you will find instructions for using Apple Apps and other resources helpful when using your MacBook. Please click here.
How to Screen Record on Mac
Step by step instructions can be found by clicking here.
How to Install Zoom from Filewave
Installing an App From the Filewave Kiosk Click on the Filewave Kiosk icon (red flag in upper right corner) Click Install Software Make sure “All” is selected in the left pane of the Filewave Kiosk box and scroll ...
How to Add a Copier to a MacBook (Video)
Sound is not working on iPad
Check the Mute switch Please check your iPad and make sure that you have not switched on the mute button by accident. Typically, when you share your iPad you will want to check this setting. If you have tried fiddling with the button and still do not hear ...
Transfer Ownership in Google Drive
Transfer file ownership You’re the owner by default for files that you create in Docs, Sheets, and Slides, or upload into Drive. But, you can transfer ownership of your Google files (Docs, Sheets, and Slides) and folders to anyone you'd like, as long as that ...
Performing an SMC Reset on a MacBook. Shutdown your Mac Laptop On your built-in keyboard, press and hold the shift, control, option, and power keys for 10 seconds. Release all keys then press the power button to turn on your Mac.
Acceptable Use Policy (AUP)
Please click here to see the latest Acceptable Use Policies.
Unblock / Block a Website Form
Request to Block or Unblock Website Please put in a workorder at iss.sherpadesk.com to unblock a site
Google Chrome Keyboard Shortcuts
This is a partial list. For a full list, see click here.To navigate windows and tabs in Chrome: Action Shortcut Open a new window ⌘+N Open a new tab ⌘+T Open a new window in Incognito mode (enhanced privacy) ⌘+Shift+N Reopen the ...