Procedures
Collections and Deployment
Processes and Procedures for 1:1 device collections and deployment
Reporting Lost/Stolen/Seized Devices
Reporting Lost Devices
Reporting Lost Devices1. Student/Staff Reports loss2. Create workorder to report device as lost -...
Reporting Stolen Devices
Reporting Stolen Devices Student/Staff Reports theft to tech contact Tech contact does basi...
Reporting Seized Devices
Reporting Seized Devices1. Law enforcement signs Chain of Custody form. 2. Create workorder to re...
COVID-19 Device Repair and Pickup Process
This is a living document. For up to date information please click here. As a first step, ...
How to Submit a Workorder
ALL Technology Requests must come through our work order system so they can be tracked. Please do...
Macbook Resource Page
Here you will find instructions for using Apple Apps and other resources helpful when using you...
Unblock / Block a Website Form
Request to Block or Unblock Website ...
Hotspot Request Procedures
Hotspot Request/Procedures Fill out form for hotspot Technology department will create a wo...
On Leave Devices
On Leave Device Process When staff needs to go out on leave for any reason, the laptop and/or...
Rapid Identity Password Reset
Rapid Identity/PowerSchool Login/Password Reset To login go to my.ncedcloud.org Username: stu...
Workorder Guidelines
Workorder Guidelines Required information for every work order: Quick Description (see below) -...