Reporting Stolen Devices

Reporting Stolen Devices

  1. Student/Staff Reports theft to tech contact
    1. Tech contact does basic investigation (check classroom, bookbag, etc)
    2. Create workorder for last check-in
    3. Have conversation with SRO for next steps (if student was last check-in wait 24
      hours)
  2. Student provides police report as soon as possible to tech contact
    1. On campus with SRO
    2. Off campus with law enforcement where theft happened
  3. ** No loaner will be provided
  4. Update Work Order (add police report and insurance information if applicable)
  5. Bill/Invoice for stolen device is generated in 1to1Plus
  6. Work order will be updated will invoice number
  7. School communicates/collects/creates payment plan for student payment* (admin
    process)
  8. Collected money goes into school funds account 7.6 with a reference to the invoice
    # in the description field.
  9. CFO will transfer funds quarterly into repair account - 8.5110.015.422
  10. On completion of payment of at least 50%, student issued replacement device. Proof
    of payment must be attached to workorder.

If device is returned update original workorder with return information and it will be taken
off the missing/lost list. Laptops will need to reimaged. Ipads will auto update to remove
stolen settings. Reach out to IT department for further instructions on which device to return
and any refund of payments.