Procedures Collections and Deployment Processes and Procedures for 1:1 device collections and deployment Reporting Lost/Stolen/Seized Devices Reporting Lost Devices Reporting Lost Devices1. Student/Staff Reports loss2. Create workorder to report device as lost - Class is Device Lost/Stolen/SeizedA. Work order gets updated with last check in informationB. Device gets placed on missing/lost list if neededC. Work order placed on hold ** No loaner will be provided3. Bill/Invoice for lost device is generated in 1to1Plus4. Work order will be updated will invoice number5. School communicates/collects/creates payment plan for student payment* (adminprocess)6. Collected money goes into school funds account 7.6 with a reference to the invoice# in the description field.7. CFO will transfer funds quarterly into repair account - 8.5110.015.4228. On completion of payment of at least 50%, student issued replacement device. Proofof payment must be attached to workorder. If device is returned update original workorder with return information and it will be taken off themissing/lost list. Laptops will need to reimaged. Ipads will auto update to remove stolensettings.Reach out to IT department for further instructions on which device to return and anyrefund of payments.Reporting Stolen Devices Reporting Stolen Devices Student/Staff Reports theft to tech contact Tech contact does basic investigation (check classroom, bookbag, etc) Create workorder for last check-in Have conversation with SRO for next steps (if student was last check-in wait 24hours) Student provides police report as soon as possible to tech contact On campus with SRO Off campus with law enforcement where theft happened ** No loaner will be provided Update Work Order (add police report and insurance information if applicable) Bill/Invoice for stolen device is generated in 1to1Plus Work order will be updated will invoice number School communicates/collects/creates payment plan for student payment* (adminprocess) Collected money goes into school funds account 7.6 with a reference to the invoice# in the description field. CFO will transfer funds quarterly into repair account - 8.5110.015.422 On completion of payment of at least 50%, student issued replacement device. Proofof payment must be attached to workorder. If device is returned update original workorder with return information and it will be takenoff the missing/lost list. Laptops will need to reimaged. Ipads will auto update to removestolen settings. Reach out to IT department for further instructions on which device to returnand any refund of payments.Reporting Seized Devices Reporting Seized Devices1. Law enforcement signs Chain of Custody form. 2. Create workorder to report device seized.a. Attach Chain of Custody formb. Work order placed on hold3. No loaner is given4. Change student’s password immediately5. Device should be returned to IT department by law enforcement for reimage(Define the process for SRO - Dave Cabinet)6. If device is returned to school instead of ITa. The device should be immediately be given to IT for reimageb. Original work order should be updated to show device has been returned7. If device was returned to ITa. Device will be reimagedb. Original work order will be used to return device to school8. Device is returned to student if approved by school administrationCOVID-19 Device Repair and Pickup Process How to Submit a Workorder Macbook Resource Page Unblock / Block a Website Form On Leave Devices Rapid Identity Password Reset Workorder Guidelines