Procedures

Reporting Lost/Stolen/Seized Devices

Reporting Lost Devices
Reporting Lost Devices 1. Student/Staff Reports loss 2. Create workorder to report device as lost - Class is Device Lost/Stolen/Seized A. Work order gets updated with last check in information B. Device gets placed on missing/lost list if needed C. Work order placed on hold 
 ** No loaner will be provided 3. Bill/Invoice for lost device is generated in 1to1Plus 4. Work order will be updated will invoice number 5. School communicates/collects/creates payment plan for student payment* (admin process) 6. Collected money goes into school funds account 7.6 with a reference to the invoice # in the description field. 7. CFO will transfer funds quarterly into repair account - 8.5110.015.422 8. On completion of payment of at least 50%, student issued replacement device. Proof of payment must be attached to workorder. 
 If device is returned update original workorder with return information and it will be taken off the missing/lost list. Laptops will need to reimaged. Ipads will auto update to remove stolen settings.Reach out to IT department for further instructions on which device to return and any refund of payments.

Reporting Stolen Devices
Reporting Stolen Devices 
 
 Student/Staff Reports theft to tech contact
 
 Tech contact does basic investigation (check classroom, bookbag, etc) 
 Create workorder for last check-in 
 Have conversation with SRO for next steps (if student was last check-in wait 24 hours) 
 
 
 Student provides police report as soon as possible to tech contact
 
 On campus with SRO 
 Off campus with law enforcement where theft happened 
 
 
 ** No loaner will be provided 
 Update Work Order (add police report and insurance information if applicable) 
 Bill/Invoice for stolen device is generated in 1to1Plus 
 Work order will be updated will invoice number 
 School communicates/collects/creates payment plan for student payment* (admin process) 
 Collected money goes into school funds account 7.6 with a reference to the invoice # in the description field. 
 CFO will transfer funds quarterly into repair account - 8.5110.015.422 
 On completion of payment of at least 50%, student issued replacement device. Proof of payment must be attached to workorder. 
 
 If device is returned update original workorder with return information and it will be taken off the missing/lost list. Laptops will need to reimaged. Ipads will auto update to remove stolen settings. Reach out to IT department for further instructions on which device to return and any refund of payments.

Reporting Seized Devices
Reporting Seized Devices 1. Law enforcement signs Chain of Custody form. 2. Create workorder to report device seized. a. Attach Chain of Custody form b. Work order placed on hold 3. No loaner is given 4. Change student’s password immediately 5. Device should be returned to IT department by law enforcement for reimage (Define the process for SRO - Dave Cabinet) 6. If device is returned to school instead of IT a. The device should be immediately be given to IT for reimage b. Original work order should be updated to show device has been returned 7. If device was returned to IT a. Device will be reimaged b. Original work order will be used to return device to school 8. Device is returned to student if approved by school administration

Macbook Resource Page
Here you will find instructions for using Apple Apps and other resources helpful when using your MacBook.  
 
 Please click here.

On Leave Devices
On Leave Device Process 
   
 When staff needs to go out on leave for any reason, the laptop and/or iPad with charger is to be collected and given to IT Department to be held in storage while staff is out.  
   
 
 Create a workorder to have laptop/iPad and charger put in storage -- Subject line should be 
 On Hold -- staff name, UID, asset number 
 

 Technician will pick up device and charger and deliver to IT Department 
 IT Department will place device in special area for storage and work order gets placed on hold. 
 When staff returns, complete the following  
 school updates on hold work order with teacher’s return date 
 Create return workorder for interim device and charger pickup 
 

 IT will pull device and charger and make sure it is charged and put in transfer area for technician to deliver back to school 
 If interim device and charger were given, this device and charger must be returned when teacher device and charger were delivered or before 
 
   
 ** Once IT Department has the teacher device and charger, an interim device can be requested.

Rapid Identity Password Reset
Rapid Identity/PowerSchool Login/Password Reset 
 
 To login go to my.ncedcloud.org 
 Username: student id number 
 Password: (teacher can see the password) 
 Data Managers can change all student/staff passwords 
 Teachers can change only their students’ passwords. 
 Login to RapidIdentity 
 Click Profiles on the left-hand side of the screen 
 Click on HelpDesk for Students 
 Search for the student by First Name, Last Name or Student ID 
 Click the box beside his/her name 
 Click Reset Password Box 
 Enter a Password to Reset- Must include a Capital Letter and a Number has to 8