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Touch Panel or Pens not working on SMART Board

Troubleshooting Older Smart Boards

Your SMART Board interactive whiteboard has a high-power USB 2.0 high-speed peripheral interface that runs at speeds of up to 12 Mbps.  The unit works with USB 2.0- and USB 1.1-compliant interfaces. Your interactive whiteboard’s main USB connection is a capti...

Toshiba Papercut

How to Calibrate Your SMART Board

Troubleshooting Older Smart Boards

Press and hold the two large pen tray buttons at the same time. OR Press the Help button on the pen tray, and then select Orient/Align the SMART Product. The orientation screen opens. 2. Pick up a pen from the pen tray.3. Beginning at the upper-left corn...

Avaya Admin

Indicator Lights Explained

Troubleshooting Older Smart Boards

Issue Solutions The interactive whiteboard’s indicator light isn’t lit. Connect the cable to a different USB receptacle on the computer. Reset the controller by pressing the blue button on the side. The controller is loc...

Avaya User

Using the Buttons

Troubleshooting New SMART Boards

The front control panel contains the Power, Input Select, Menu, Freeze, Mute and volume control buttons. No. Name SMART Board MX procedure 1 Power Press to wake the display. Press to again enter Sleep mode. 2 ...

How to Use the Pens and Eraser

Troubleshooting New SMART Boards

To write or draw in digital ink Pick up one of the display’s pens. Use the pen to write or draw in digital ink. To erase digital ink Move your fist or palm over the digital ink you want to erase.

Writing / Drawing on A Screenshot or Video

Troubleshooting New SMART Boards

If you write or draw over a playing video, the audio will be muted but the video will continue to play. Screenshots are enabled when you install third-party apps on the display. You can disable or enable screenshots by creating a remote executi...

How to turn off the private MAC address on your phone or iPad

Using Screenshots on a SMART Board

Troubleshooting New SMART Boards

Screenshots are saved to the Files Library. Screenshots saved in the Files Library can be exported as PDFs to a USB drive. See Exporting files to a USB drive as a PDF.   Tool Icon Description Back Closes the screensh...

Screen Share Issues

Troubleshooting New SMART Boards

  In some instances, restarting the Screen Share app and its discovery services resolves issues with the app. Tap Settings. Scroll to Application Settings > Screen Share. Tap Reset.   Issue Solutions General t...

Adding Cell Phones to the Network (Apple and Android)

Canvas Fast Track Videos

Canvas Tutorials

Click here for the Canvas Fast Track Videos.

New Page

Canvas Tutorials

Apple TV

Growing With Canvas (A Self-Paced course for teachers)

Canvas Tutorials

Click here to go through this resource. 

Windows Devices

Canvas Coaches by Schools

Canvas Support

(I-SS currently has 23 coaches through the district. These individuals are Canvas Champions, Ambassadors, and Ninjas. If you have a coach in your building, talk to them, pick their brain, ask them questions of how they leverage Canvas for student learning.) C...

How to Powerwash Chromebook