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PowerWash Chromebook Plug up to power- turn on chromebook- Shift+Control+Alt=R it will ask you if you want to Powerwash-click Powerwash You have to hit Continue to Confirm  An open network is required.  When it is finished Click Get Started (do not activa...

1. Sign into your email on a Windows computer or MacBook. 2. Navigate to your email  3. Click the circle next to the ISS banner in the upper right hand corner a. It will either have the first letter of your first name or your profile picture 4. Click “Manag...

Diagnostic LEDs Instead of beep codes, errors are indicated via the bicolor Battery Charge/Status LED. A specific blink pattern is followed by flashing a pattern of flashes in amber, followed by white. The pattern then repeats. The diagnostic pattern will co...

 iPads return to service steps Make sure you scan asset on the ipad/macbook reset spreadsheet   1. Go to Settings  > Privacy & Security > Location Services 2. Toggle on Location Services 3. Make sure the following Apps are showing on home screen: ...

How to attach photo/document in 1to1 Plus Make sure you have already taken a photo of the damage and know where to find it on your device. This is to ensure you are attaching the correct photo of damage to the correct student/staff Search for user ...

Welcome to our new login screen for Mac Devices.  If you've logged in to this device before, simply sign in as usual. If you have not signed into this device before or have had your password reset, you can follow these instructions to get your local profile c...

Before you begin Before installing new software, it's a good idea to back up your files to Google Drive. Make sure that your Mac is connected to the internet. You should be able to access websites or receive email, for example. Use Software Upda...

 1. Go To Mosyle, and go to Self Service and install the Toshiba Drivers (pic below) 2. Click on the Apple in the top left of your screen, and then click on System Preferences     3. Open up Printers & Scanners 4. Click t...

Click About this Mac in the Top Left Look at your Mac OS Version  If your macOS version is Sonoma, follow the below instructions: How to Print with Papercut on Macbook If your macOS version is Mojave, Big Sur, Catalina, Ventura, ...

Go to Start and type Printers - and then you should locate Printers & Scanners Make sure you are signed in in the top left, and then click Add Device Make sure to change the drop down to Work or School, it will then will show you a few options fo...

Click on THIS LINKThen click Install Mobility Print

Factory reset your Chromebook Sign out of your Chromebook. Press and hold Ctrl + Alt + Shift + r. Select Restart. In the box that appears, select Powerwash  Continue. Follow the steps that appear and sign in with your Google Account.Note: The account yo...

Login as Ladmin and open System settings > Users & Groups Click on the ⓘ next to the user that needs to be fixed Click on Delete user Select the option to Not change the home folder. BE VERY CAREFUL DURING THIS STEP, A MISTAKE COULD LOSE ALL OF THE USE...

How to clean out  MAC storage Open Finder: Click on the Finder icon in the Dock.  Go to Folder: In the Finder menu bar, click "Go" and then select "Go to Folder...".  Type the Path: In the text box, type "~/Library/Caches" and press the "Go" button.  Nav...

How to add a printer manually to a Chromebox Log in and get to the desktop, select the “G” circled in the bottom left corner A menu will appear. Select the “Gear” icon that says “Settings” Select “Device” on the right hand side...

1. On the ActivPanel: Launch Screen Share: Navigate to the Screen Share application on your ActivPanel. This might involve using the unified menu, quick launcher, or the applications locker depending on your ActivPanel model.  Panel ID: Note the 6-...

How to Reset an iPad in Mosyle Navigate to myschool.mosyle.com and enter in your login information Select the management tab at the bottom Once on the management screen, make sure you are within the iPad OS section using the drop down on the upper...