Workorder Guidelines

Workorder Guidelines

Required information for every work order:

Quick Description (see below) - Student full Name, ID, Grade, ASSET# -- for every workorder
except a new request, asset # will be added to those as they get processed.
Quick Description - Staff full name, Asset #

Quick Description Examples:
NEW REQUEST – for requesting new devices (in the subject line indicate where the student is
coming from)
REPAIR – has damage of some sort and needs to go to bench repair
CHARGER – anything to do with chargers
VPP APP – for Apple VPP App purchase for iPad
SOFTWARE – for any software requests – details for the software should be in the notes
section
TRANSFER – for transferring devices between schools (in the subject line state “transfer from to
where” - ie. transfer from LNHS to SIHS) - When the laptop is ready, transfer the work order to
your queue.
RETURN – when student/staff leave the district (in the subject line indicate one of the following:
charger set included, bill attached, receipt attached)
PUT ON HOLD – for any student/staff on any kind of leave or extended absence (ex. Maternity,
worker’s comp., etc.)
This allows workorders to be processed in the most efficient way.