How to Get iPads Reset

Step 1.  Create a spreadsheet of all asset tags in a column of a spreadsheet.  

Step 2.  Confirm that your access point in the media center or the room you are planning to re-image the iPads in does not have a password.

Step 3.  Create a workorder at iss.sherpadesk.com with the title being " SCHOOL NAME - iPAD's NEED TO BE RESET" and attach the spreadsheet to the workorder. 

Step 4.  After the iPad reset command is sent and the iPad Restarts you will need to click through Next Next Next, and Connect to ISS Guest, and Enable Location Services.  You must ensure you are in the media center or the location that the password has temporarily been turned off for ISS Guest.